Returns & Exchanges

At Biket Hillcrest, we want you to be fully satisfied with your gear; if your equipment doesn't meet your expectations, you can return or exchange it within 30 days of purchase. All returned items must be in original, unused condition with all tags and packaging intact.

Return Process

• 1.
  Initiate Your Request

  Visit our online portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA).

• 2.
  Pack Your Gear

  Securely place the items in their original packaging, ensuring all manuals and accessories are included to avoid restocking fees.

• 3.
  Ship It Back

  Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the equipment, we will process your refund or ship your exchange within 5-7 business days.