Frequently Asked Questions
Everything you need to know about your next ride with Biket Hillcrest.
What is the estimated delivery time for bicycles?
Standard shipping for bikes typically takes 5-7 business days. Each bicycle undergoes a professional pre-delivery inspection and is securely packed to ensure it arrives in race-ready condition.
Do you offer professional assembly services?
Yes, all bikes purchased online can be shipped to our Hillcrest workshop for free professional assembly, or they arrive 85% assembled with easy-to-follow instructions for home setup.
What is your return policy for cycling gear and components?
We offer a 30-day return policy for all unused gear, apparel, and components in their original packaging. Please note that for safety reasons, helmets must be returned with all tags and seals intact.
Are the bikes covered by a manufacturer warranty?
Absolutely. Every bike sold at Biket Hillcrest comes with a full manufacturer’s warranty covering the frame and components against defects. We also provide a complimentary first service within the first 3 months.
Can I test ride a bike before purchasing?
Yes, we encourage test rides at our Hillcrest physical location. We recommend booking an appointment online to ensure the specific model and size you are interested in is tuned and ready for you.
Do you offer financing options for high-end builds?
We provide several flexible payment solutions, including interest-free financing plans for qualifying purchases, allowing you to hit the trails now and pay over time.